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HEAD OFFICE
4090A Sladeview Cres., Units 1+2
Mississauga, ON L5L 5Y5

QUEBEC
3195 Bedford Ave, Unit 2
Montreal, QC H3S 1G3

BRITISH COLUMBIA
12980 Mitchell Rd, Unit 120
Richmond, BC V6V 1M8

inquiries@fleetopticsinc.com

Tel: +1 416.398.0999

Fax: +1 905.273.4040

FLEETOPTICS INC. ACCESS


TRACK MY PACKAGE


Tel: +1 416.398.0999

Fax: +1 905.273.4040

 

FAQ

You've Got Questions. We've Got The Answers.

Frequently Asked Questions

Should you have a question not answered in this section, please do not hesitate to contact us directly – we would be more than pleased to follow up with your inquiry.

Frequently Asked Questions

Should you have a question not answered in this section, please do not hesitate to contact us directly – we would be more than pleased to follow up with your inquiry.

General Questions

What is FleetOptics Access, and who is it best suited for?

FleetOptics Inc. Access is a suite of web-based tools that provides both Final-Mile Logistics clients, and their drivers access to real-time information and metrics about their shipments. Our technology provides all the capabilities to help you locate your fleet and measure speed, hard breaking and other driver patterns that are important to you. All users can view customer inquiries, daily driver sheets and collect real-time reports to improve decision making via our tools for costing per stop/unit, financial reporting and fleet wide KPI’s.

What type of metrics and analytics do I have access to?

FleetOptics Inc. Access provides analytics including, but not limited to:

 

  • Real-time Updates
  • Detailed Route
  • Start/Stop Locations
  • Time at Location
  • Travel Time
  • Geo-fenced Locations In The GTA
  • Planning
  • Time in & Time Out At Every Stop
  • BOL information
  • Drivers Activity Summarized For The Day With Accurate Cost
  • Weekly Summary of Cost By Truck
  • Sort Your Costs By Customer, Driver, Delay Time, Weight, Piece, Cubic Foot Or Any Other Metrics Important To You
  • Monthly Summary Measuring KPI’s
What type of information and/or documentation can drivers capture?

FleetOptics Inc. drivers are are able to capture and input:

 

  • Electronic Signature Capture
  • Document Management
  • Order Processing Metrics
  • Pieces
  • Cube
  • Linear feet
  • Any Measurable Requirement
  • BOL Information
  • Images / Photos
  • PDF Documents
Can I download my reports as an Excel Spreadsheet or .CSV?

Yes!

 

All reports generated within the FleetOptics Inc. portal can be exported to both Excel .XLS and .CSV formats quickly and easily.

How does FleetOptics save my business money?

By combining the transparent accuracy of analytic data with Final-Mile Logistics Services, we provide our customers a more efficient way to manage the entire delivery process and reduce overall costs.

 

  • FleetOptics Inc. Access is a web based suite of tools, so there is nothing to download or host locally
  • Open interface data can be integrated in to your back-office systems, if required
  • System generated custom daily driver sheets that are clean & legible
  • Summary cost per day; no accruals or guessing at month end
  • Analytics provided through detailed reports
  • All data is available for export in multiple formats including CSV (.csv) and Excel (.xls)

Technical Related

Can I use FleetOptics Access on more than one computer or smartphone?

Yes!

 

FleetOptics Inc. Access can be accessed via any computer or smartphone with a connection to the internet. Multiple users and administrator roles are possible within Access itself, ensuring all authorized users within your company have 24/7 access.

What are the minimum system requirements to adequately use the FleetOptics portal?

In a general sense, it is always prudent to keep your enterprise-level systems up-to-date with the most current operating systems and software. The following configurations/requirements are recommended, but not a prerequisite:

 

Windows-Based: Windows XP SP3 64-Bit or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X Or Newer / Mozilla Firefox 54.0.X or Newer

Macintosh-Based: Max OS 10.9 Mavericks or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X or Newer / Safari 10.X.X Or Newer

Android Devices: Nougat 7.X.X Or Newer

iOS Devices: iOS 10.x.X Or Newer (iPhone 5S or Newer Recommended)

LAN Internet Connection: Cable, DSL or Faster

Wireless Data Connection: LTE-Supported

Is there a smartphone application?

Yes!

 

Presently, FleetOptics Inc. Access runs natively on all Android-based devices, with plans for Apple devices available in the near future.

Where can I ask a technical or how-to question not listed here on the web site?

Have a technical inquiry, or a how-to question not covered in this section? No Problem! We would be more than pleased to answer any inquiry you may have directly.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

Where can I find the manual and/or additional documentation?

FleetOptics Inc. Access and functionality has been designed from the ground up to ensure instant usability, in a “familiar” environment.

 

As such, we felt there was little to no need for additional documentation. The hallmark of any successful suite of software tools is indeed, its user interface, user experience and overall ease of use.

 

Additionally, you, as our customer or  driver have access to personalized, face-to-face training and workshops that are available on-demand, whenever the need arises.

 

All new customers and drivers participate in these personalized training sessions as part of the familiarization process with our portal.

Account / Billing Related

I Forgot My Access Credentials To FleetOptics Access! What do i do?

No problem! It happens!

 

Should you or any of your authorized team members misplace or forget their access credentials to FleetOptics Inc. Access, we would be more than pleased to manually reset them at a moments notice, and resend them to you.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

I am having trouble logging into the portal. Please help!

Generally speaking, portal access issues are largely internet/data connectivity issues on our client or owner/operator end. Best practices dictate that you first reset any router, wi-fi or data connections on the device or terminal you are using to restore internet connectivity.

 

If the problem persists, we strongly encourage you to first liaise with your IT provider and/or ISP before contacting the FleetOptics Inc. team.

 

Should connectivity not be restored to FleetOptics Inc. Access after completing the above processes, please do not hesitate to contact us directly. We would be pleased to explore the issue alongside you.

 

You can contact our team directly at: +1 416.398.0999

 

Or, contact us via the online form found here: CONTACT US

Can I set up multiple logins and/or administrator roles in FleetOptics Access?

Yes!

 

Multiple administrator and user roles can be created with differing privileges and access.

Delivery Process

What do I do if my package is stolen/damaged?

Unfortunately, we are unable to replace the product or issue a refund if the parcel is lost or the contents is damaged. In case you received a damaged item or your package is stolen, please inform the sender as soon as possible and they will provide a solution for you.

What do I do if my package was misdelivered/lost?

In case your package is marked as delivered but you didn’t receive it, please contact us as soon as possible and we will investigate right away.  Please reach out to us through “Parcel Delivery Inquiries” at  fleetopticsinc.com/delivery/. In case your package was misdelivered, we will contact the driver, try to fix the error and redeliver it to the correct address. In case the package is lost or stolen, please report the issue to the sender.

What happens if I am not at home to receive my package?

We usually make 3 attempts to deliver your package. The package will be left at your door if the location is secure or handed over to a concierge or security guard in your building. You can also provide a buzzer code or unit number of your neighbour (superintendent) who can receive the package on your behalf.

Safe Drop Protocol

Our drivers will always attempt to deliver to you directly. In the event that you are not available to receive your shipment, the driver has the authority to leave your shipment without a signature if the location is reasonably determined to be safe and secure. For shipments that do require a signature or identification verification, drivers are not authorized to safe drop.

How long does it take for my shipment to arrive at its destination (How fast is my shipment delivered?)

Once we receive your package at our terminal it’s usually out for delivery within 24/48 hours.

Do you deliver packages on the weekend?

We usually deliver packages from 9 am till 9 pm on weekdays. Sometimes we make deliveries on the weekend, depending on the volume and availability of our drivers.

How can I track my package?

To track your package simply enter your tracking number and postal code at our website fleetopticsinc.com/tracking/.

How many delivery attempts do you usually make?

We usually make 3 attempts to deliver packages. If all 3 attempts are unsuccessful, the package will be returned to the sender.

Can I re-route my package to a different address while in transit?

Unfortunately, we are unable to reroute your package to a different address for security reasons.  We can only add or correct a unit number, street number, buzzer code or phone number.  If you need changes other than above, you need to call the sender.

Do you deliver to PO Box?

Unfortunately, we don’t deliver packages to PO boxes.

Do you send email notifications/text messages about my shipment status?

We don’t send email notifications at the moment but we send SMS messages prior to delivery.

What does “Could not attempt” status mean?

Your package was missing at the time of the delivery. It’s possible that your package was mis-sorted by error or lost in transit. Please reach out to us through “Parcel Delivery Inquiries” at our website  fleetopticsinc.com/delivery/  and will address the issue as soon as possible.

What are your delivery hours?

Deliveries are made from 9 am till 9 pm on weekdays.

Can I schedule a delivery time/date?

Unfortunately, this option isn’t available at the moment. You can contact our Customer Service Team via email inquiries@fleetopticsinc.com or through “Parcel Delivery Inquiries” at our website  fleetopticsinc.com/delivery/  and make a request to deliver your package at a certain time. Unfortunately, we can’t guarantee that we will be able to accommodate your request but we will try to do our best.

Will the driver contact me prior to delivery?

If you provided your phone number, you will receive an SMS message from the driver prior to delivery. You can also be contacted by phone if there is any delivery issue.

Why is my package returned to sender?

There might be various reasons why your package was returned to the sender.

 

  • The package arrived at the wrong terminal.
  • We have made 3 unsuccessful attempts to deliver the package.
  • The address provided is incomplete.
Do you provide a delivery notice?

We don’t provide delivery notices/slips at the moment.  For the most current status on your delivery, please go to fleetopticsinc.com/tracking/.

Do you require a signature for delivery?

At the moment due to Covid 19 we don’t require a signature at the time of the delivery.  If the sender requests NO safe drop, we must get a name of accepting person within the household and it cannot be left without giving it physically to a person.

Where can I see a photo on delivery?

The photo on delivery is available upon request. Please contact our Customer Service Team via email inquiries@fleetopticsinc.com  or submit a ticket at fleetopticsinc.com/delivery/  and we will email the photo to you.

Who can receive a package on my behalf?

Your family member (neighbour, concierge, receptionist or security guard) can receive your package on your behalf.

How are the packages delivered to condos/apartment buildings?

The packages will be delivered to a concierge/security or receptionist in the building in case drivers aren’t allowed to deliver them directly to customers.

What can I do if I just missed my delivery?

We usually make 3 attempts to deliver packages.  For the most current status on your delivery, please go to fleetopticsinc.com/tracking/.

What can I do if I need to update the shipping information on file?

You can update your shipping information by completing the form at our website  fleetopticsinc.com/delivery/ or contacting our Customer Service Team via email inquiries@fleetopticsinc.com. Unfortunately, we can’t change the shipping address for security reasons but we can update your unit number, street number, buzzer code or phone number.

I missed three delivery attempts. Can I ask for one more?

We usually make 3 attempts to deliver your package before it’s returned to the sender. In case your package is still at our warehouse, you can contact our Customer Service Team via email inquiries@fleetopticsinc.com or submit a ticket at fleetopticsinc.com/delivery/ and ask if it’s possible to have your package redelivered once again.

How can I cancel my shipment?

You can contact our Customer Service Team  via email inquiries@fleetopticsinc.com or submit a ticket at fleetopticsinc.com/delivery/  and make a request to return your package to the sender.

Can I pick up my package?

Unfortunately, we don’t have pick up points at the moment.

Want To Learn More About FleetOptics Inc. Access?

Want To Learn More About FleetOptics Inc. Access?