FAQ

FleetOptics Inc. Access is a suite of web-based tools that provides both Final-Mile Logistics clients, and their drivers access to real-time information and metrics about their shipments. Our technology provides all the capabilities to help you locate your fleet and measure speed, hard breaking and other driver patterns that are important to you. All users can view customer inquiries, daily driver sheets and collect real-time reports to improve decision making via our tools for costing per stop/unit, financial reporting and fleet wide KPI’s.

FleetOptics Inc. Access provides analytics including, but not limited to:

• Real-time Updates
• Detailed Route
• Start/Stop Locations
• Time at Location
• Travel Time
• Geo-fenced Locations In The GTA
• Planning
• Time in & Time Out At Every Stop
• BOL information
• Drivers Activity Summarized For The Day With Accurate Cost
• Weekly Summary of Cost By Truck
• Sort Your Costs By Customer, Driver, Delay Time, Weight, Piece, Cubic Foot Or Any Other Metrics Important To You
• Monthly Summary Measuring KPI’s

FleetOptics Inc. drivers are are able to capture and input:

• Electronic Signature Capture
• Document Management
• Order Processing Metrics
• Pieces
• Cube
• Linear feet
• Any Measurable Requirement
• BOL Information
• Images / Photos
• PDF Documents

Yes!

All reports generated within the FleetOptics Inc. portal can be exported to both Excel .XLS and .CSV formats quickly and easily.

By combining the transparent accuracy of analytic data with Final-Mile Logistics Services, we provide our customers a more efficient way to manage the entire delivery process and reduce overall costs.

• FleetOptics Inc. Access is a web based suite of tools, so there is nothing to download or host locally
• Open interface data can be integrated in to your back-office systems, if required
• System generated custom daily driver sheets that are clean & legible
• Summary cost per day; no accruals or guessing at month end
• Analytics provided through detailed reports
• All data is available for export in multiple formats including CSV (.csv) and Excel (.xls)

Yes!

FleetOptics Inc. Access can be accessed via any computer or smartphone with a connection to the internet. Multiple users and administrator roles are possible within Access itself, ensuring all authorized users within your company have 24/7 access.

In a general sense, it is always prudent to keep your enterprise-level systems up-to-date with the most current operating systems and software. The following configurations/requirements are recommended, but not a prerequisite:

Windows-Based: Windows XP SP3 64-Bit or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X Or Newer / Mozilla Firefox 54.0.X or Newer

Macintosh-Based: Max OS 10.9 Mavericks or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X or Newer / Safari 10.X.X Or Newer

Android Devices: Nougat 7.X.X Or Newer

iOS Devices: iOS 10.x.X Or Newer (iPhone 5S or Newer Recommended)

LAN Internet Connection: Cable, DSL or Faster

Wireless Data Connection: LTE-Supported

Yes!

Presently, FleetOptics Inc. Access runs natively on all Android-based devices, with plans for Apple devices available in the near future.

Have a technical inquiry, or a how-to question not covered in this section? No Problem! We would be more than pleased to answer any inquiry you may have directly.

You can contact our team directly at: +1 416.398.0999

Or, contact us via the online form found here: CONTACT US

FleetOptics Inc. Access and functionality has been designed from the ground up to ensure instant usability, in a “familiar” environment.

As such, we felt there was little to no need for additional documentation. The hallmark of any successful suite of software tools is indeed, its user interface, user experience and overall ease of use.

Additionally, you, as our customer or  driver have access to personalized, face-to-face training and workshops that are available on-demand, whenever the need arises.

All new customers and drivers participate in these personalized training sessions as part of the familiarization process with our portal.

No problem! It happens!

Should you or any of your authorized team members misplace or forget their access credentials to FleetOptics Inc. Access, we would be more than pleased to manually reset them at a moments notice, and resend them to you.

You can contact our team directly at: +1 416.398.0999

Or, contact us via the online form found here: CONTACT US

Generally speaking, portal access issues are largely internet/data connectivity issues on our client or owner/operator end. Best practices dictate that you first reset any router, wi-fi or data connections on the device or terminal you are using to restore internet connectivity.

If the problem persists, we strongly encourage you to first liaise with your IT provider and/or ISP before contacting the FleetOptics Inc. team.

Should connectivity not be restored to FleetOptics Inc. Access after completing the above processes, please do not hesitate to contact us directly. We would be pleased to explore the issue alongside you.

You can contact our team directly at: +1 416.398.0999

Or, contact us via the online form found here: CONTACT US

Yes!

Multiple administrator and user roles can be created with differing privileges and access.

Unfortunately, we are unable to replace the product or issue a refund if the parcel is lost or the contents is damaged. In case you received a damaged item or your package is stolen, please inform the sender as soon as possible and they will provide a solution for you.

In case your package is marked as delivered but you didn’t receive it, please contact us as soon as possible and we will investigate right away.  Please reach out to us through “Parcel Delivery Inquiries” at  fleetopticsinc.com/delivery/. In case your package was misdelivered, we will contact the driver, try to fix the error and redeliver it to the correct address. In case the package is lost or stolen, please report the issue to the sender.

We usually make 3 attempts to deliver your package. The package will be left at your door if the location is secure or handed over to a concierge or security guard in your building. You can also provide a buzzer code or unit number of your neighbour (superintendent) who can receive the package on your behalf.

“Safe Drop” is defined as: a package left unattended that has been deemed “safe” by the driver’s discretion. All drivers are trained on safe drop procedures and protocols. Safe drops must meet all the following criteria:

1. Does not require a signature
2. Is not visible to pedestrians or cars
3. Is not vulnerable to theft
4. Is not vulnerable to weather damage
5. Does not obstruct entrances, exits, walkways, other hazards

Examples of acceptable safe drops:

• In a mailbox attached to the residence
• Tucked between the screen door and main door.
• On a covered porch not visible from the road

Examples of unacceptable safe drops:

• Apartment lobbies
• Business storefronts
• Heavy foot traffic areas
• Areas known for increased criminal activity
• Large items in hallways of apartments and condominiums

Once we receive your package at our terminal it’s usually out for delivery within 24/48 hours.

We usually deliver packages from 9 am till 9 pm on weekdays. Sometimes we make deliveries on the weekend, depending on the volume and availability of our drivers.

To track your package simply enter your tracking number and postal code at our website fleetopticsinc.com/tracking/.

We usually make 3 attempts to deliver packages. If all 3 attempts are unsuccessful, the package will be returned to the sender.

Unfortunately, we are unable to reroute your package to a different address for security reasons.  We can only add or correct a unit number, street number, buzzer code or phone number.  If you need changes other than above, you need to call the sender.

Unfortunately, we don’t deliver packages to PO boxes.

We don’t send email notifications at the moment but we send SMS messages prior to delivery.

Your package was missing at the time of the delivery. It’s possible that your package was mis-sorted by error or lost in transit. Please reach out to us through “Parcel Delivery Inquiries” at our website  fleetopticsinc.com/delivery/  and will address the issue as soon as possible.

Deliveries are made from 9 am till 9 pm on weekdays.

Unfortunately, this option isn’t available at the moment. You can contact our Customer Service Team via email inquiries@fleetopticsinc.com or through “Parcel Delivery Inquiries” at our website  fleetopticsinc.com/delivery/  and make a request to deliver your package at a certain time. Unfortunately, we can’t guarantee that we will be able to accommodate your request but we will try to do our best.

If you provided your phone number, you will receive an SMS message from the driver prior to delivery. You can also be contacted by phone if there is any delivery issue.

There might be various reasons why your package was returned to the sender.

• The package arrived at the wrong terminal.
• We have made 3 unsuccessful attempts to deliver the package.
• The address provided is incomplete.

We don’t provide delivery notices/slips at the moment.  For the most current status on your delivery, please go to fleetopticsinc.com/tracking/.

At the moment due to Covid 19 we don’t require a signature at the time of the delivery.  If the sender requests NO safe drop, we must get a name of accepting person within the household and it cannot be left without giving it physically to a person.

The photo on delivery is available upon request. Please contact our Customer Service Team via email inquiries@fleetopticsinc.com  or submit a ticket at fleetopticsinc.com/delivery/  and we will email the photo to you.

Your family member (neighbour, concierge, receptionist or security guard) can receive your package on your behalf.

The packages will be delivered to a concierge/security or receptionist in the building in case drivers aren’t allowed to deliver them directly to customers.

We usually make 3 attempts to deliver packages.  For the most current status on your delivery, please go to fleetopticsinc.com/tracking/.

You can update your shipping information by completing the form at our website  fleetopticsinc.com/delivery/ or contacting our Customer Service Team via email inquiries@fleetopticsinc.com. Unfortunately, we can’t change the shipping address for security reasons but we can update your unit number, street number, buzzer code or phone number.

We usually make 3 attempts to deliver your package before it’s returned to the sender. In case your package is still at our warehouse, you can contact our Customer Service Team via email inquiries@fleetopticsinc.com or submit a ticket at fleetopticsinc.com/delivery/ and ask if it’s possible to have your package redelivered once again.

You can contact our Customer Service Team  via email inquiries@fleetopticsinc.com or submit a ticket at fleetopticsinc.com/delivery/  and make a request to return your package to the sender.

Unfortunately, we don’t have pick up points at the moment.