Unfortunately, we are unable to replace the product or issue a refund if the parcel is damaged. Please inform the sender and they will provide a solution for you.
FAQ
You’ve Got Questions.
We’ve Got The Answers.
We’ve Got The Answers.
Delivery Process
I missed my delivery, what happens next?
We’re sorry we missed you! We make three different attempts to deliver your parcel.
What do I do if my package is damaged?
What do I do if my package was lost or delivered to the wrong location?
If your package was lost or delivered to the wrong location, please contact us as soon as possible and our customer service team can assist you.
What happens if I am not home to receive my package?
We will make three delivery attempts on different days. If your delivery does not require a signature, we will leave your package at a secure location, such as your doorstep. Alternatively, it will be handed building personnel, i.e: concierge, security team, or receptionist.
How long will my shipment take?
Shipping timelines vary depending on the sender’s location, destination address, and chosen shipping method. You can track your shipment’s progress anytime using the tracking feature on our website.
Do you deliver packages on the weekend?
Delivery is available on Saturdays.
Can I re-route my package to a new address?
For security reasons, we cannot redirect a package to a new address. If you need to cancel your shipment, please contact us. You may also reach out to the sender.
Do you deliver to PO Boxes?
Unfortunately, we do not deliver to PO boxes.
Can I schedule a delivery time/date?
Please contact our customer service team to update your delivery preferences. We’ll do our best to accommodate your preferred delivery window.
What happens if my package is being returned to sender?
Once your package has left our facility, you will need to contact the sender for more information.
Where can I see the proof of delivery photos?
Please see our tracking page for all delivery information, including your proof of delivery photos.
Who can receive a package on my behalf?
Packages can be received by other members of your household or building personnel i.e: concierge, security teams or receptionists.
What can I do if I need to update the shipping information on file?
Please contact our customer service team and we will be happy to assist you in updating your shipping information.
How can I cancel my shipment?
Please contact the sender or our customer service team to cancel your order.
Can I pick up my package?
We do not offer a pickup location but we will attempt to deliver your parcel on three different days.
General Questions
What is the FleetOptics’ phone number? Can I speak to someone by phone?
To ensure we can assist you as effectively and efficiently as possible, we ask that you reach out to us via the parcel inquiries form or by live chat on our website. We do not offer phone support at this time.
Technical Related
Can I use FleetOptics Access on more than one computer or smartphone?
Yes!
FleetOptics Inc. Access can be accessed via any computer or smartphone with a connection to the internet. Multiple users and administrator roles are possible within Access itself, ensuring all authorized users within your company have 24/7 access.
What are the minimum system requirements to adequately use the FleetOptics portal?
In a general sense, it is always prudent to keep your enterprise-level systems up-to-date with the most current operating systems and software. The following configurations/requirements are recommended, but not a prerequisite:
Windows-Based: Windows XP SP3 64-Bit or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X Or Newer / Mozilla Firefox 54.0.X or Newer
Macintosh-Based: Max OS 10.9 Mavericks or Newer / Intel Core i5 Processor Or Newer / Google Chrome 58.0.X or Newer / Safari 10.X.X Or Newer
Android Devices: Nougat 7.X.X Or Newer
iOS Devices: iOS 10.x.X Or Newer (iPhone 5S or Newer Recommended)
LAN Internet Connection: Cable, DSL or Faster
Wireless Data Connection: LTE-Supported
Is there a smartphone application?
Yes!
Presently, FleetOptics Inc. Access runs natively on all Android-based devices, with plans for Apple devices available in the near future.
Where can I ask a technical or how-to question not listed here on the web site?
Have a technical inquiry, or a how-to question not covered in this section? No Problem! We would be more than pleased to answer any inquiry you may have directly.
You can contact our team directly at: +1 416.398.0999
Or, contact us via the online form found here: CONTACT US
Where can I find the manual and/or additional documentation?
FleetOptics Inc. Access and functionality has been designed from the ground up to ensure instant usability, in a “familiar” environment.
As such, we felt there was little to no need for additional documentation. The hallmark of any successful suite of software tools is indeed, its user interface, user experience and overall ease of use.
Additionally, you, as our customer or driver have access to personalized, face-to-face training and workshops that are available on-demand, whenever the need arises.
All new customers and drivers participate in these personalized training sessions as part of the familiarization process with our portal